top of page

Privacy Policy

1. Introduction

At Konkan Surmai, accessible from www.konkansurmai.com, we value the privacy of our visitors, customers, and partners. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your data.

This policy is applicable only to information collected through our website and not to any information collected offline or via other communication channels.

2. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

3. Information We Collect

We may collect personal data including:

  • Name, phone number, email address

  • Business name and delivery address

  • Order details and preferences

  • Any communication you send via WhatsApp, form, or chat

  • Technical details (IP address, browser info, location)

We collect this data when:

  • You register or place an order

  • You contact us via WhatsApp or the website

  • You interact with our chatbot or fill out forms

4. How We Use Your Information

We use the information to:

  • Process and deliver your seafood orders

  • Communicate with you about order status and updates

  • Improve and personalize our services

  • Send you offers and product information (if opted in)

  • Monitor for fraud or misuse

  • Analyze website traffic and improve user experience

5. Log Files

Konkan Surmai follows standard procedures for logging website activity. Information may include:

  • IP address, browser type, ISP, date/time, referring pages

  • This information is not linked to anything personally identifiable

6. Cookies and Web Beacons

Our site uses cookies to:

  • Understand your preferences

  • Optimize website layout and performance

  • Track return visits and customize experience

You may disable cookies in your browser settings.

7. Third-Party Services

We may use third-party services like:

  • Razorpay or other payment gateways

  • Delivery partners for order dispatch

  • Analytics tools like Google Analytics

We ensure that these third parties also comply with data protection rules.

8. Advertising & External Links

Our website may display ads or link to third-party websites. We are not responsible for the privacy policies of those websites. You should read their policies before submitting data.

9. Data Protection Rights (GDPR aligned)

You are entitled to the following rights:

  • Right to access and update your personal data

  • Right to delete or restrict the use of your data

  • Right to withdraw consent anytime

  • Right to request data transfer (data portability)

10. Children’s Privacy

Konkan Surmai does not knowingly collect data from individuals under 13. If you believe a child has provided personal information, please contact us and we will promptly remove it.

11. Updates to this Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

bottom of page