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Terms & Conditions

1. Acceptance of Terms

By using this website, you agree to the Terms and Conditions stated here. If you do not agree with any part of these terms, please do not continue to use www.konkansurmai.com.

2. Account and Registration

  • When you place an order, you may be required to share personal details like name, phone number, address, and payment information.

  • You are responsible for maintaining the confidentiality of any login credentials and activities associated with your account.

  • We reserve the right to suspend or terminate access to our website if any information provided is false, inaccurate, or violates these terms.

3. Use of Cookies

We use cookies to enhance user experience. By continuing to use our site, you consent to our use of cookies, as described in our Privacy Policy.

4. Intellectual Property Rights

Unless otherwise stated, all content and materials on www.konkansurmai.com (including logos, text, images, and design) are owned by Konkan Surmai. You may not:

  • Republish or redistribute content from our website

  • Sell or lease content

  • Copy or reuse materials for commercial use without permission

5. User Comments & Feedback

  • Users may submit feedback, reviews, or suggestions.

  • Comments must not be unlawful, harmful, or abusive.

  • Konkan Surmai reserves the right to moderate or remove comments at its discretion.

  • By posting content, you grant us a non-exclusive license to use and share it.

6. Hyperlinking Policy

  • Certain organizations (e.g., search engines, government sites, news agencies) may link to our website without prior written approval. All other entities must request permission.

  • Links must not be misleading or imply false endorsement.

  • We may request removal of any links we deem inappropriate.

7. Delivery Terms

  • Orders are delivered based on availability of seafood stock and customer location.

  • Delivery times and schedules are estimates and may vary due to sourcing, weather, or logistics.

  • Konkan Surmai reserves the right to cancel or delay orders due to unforeseen conditions.

8. Refunds and Cancellations

  • Refunds are only applicable for quality issues reported immediately after delivery.

  • Cancellations are accepted only before order dispatch.

  • For any refund/cancellation query, reach out via WhatsApp or email.

9. Product Quality & Disclaimer

  • We strive to deliver the freshest seafood, sourced locally or directly from fishing docks.

  • However, seafood is a natural product and may slightly vary in size, weight, or appearance.

  • All orders are fulfilled to the best of our ability under food safety regulations.

10. Limitation of Liability

  • We are not liable for damages arising from delays, incorrect usage, or unauthorized access to your data.

  • We do not guarantee uninterrupted availability or that the website is error-free.

11. Changes to Terms

  • We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Continued use of the site after such changes means you accept the revised terms.

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